…of Serving Clients Exceptionally Well” Every once in a while, we get into a conversation with leaders about profit and how to improve profit margins and profitability. Before we get too far into the discussion, I make sure we are in agreement on what profit is in the context of leadership. Without that level-set, the conversation can dramatically bypass the key decisions needed to truly enjoy the profitability the leader is looking to achieve. Because we’ve had several of these conversations recently, it made sense to share what I believe is the essence of sustainable profitability. The title quote comes from Katherine Mauzy, the Head of Financial Advisor Talent Acquisition at Edward Jones. For context, earlier this year Edward Jones was named one of FORTUNE Magazine’s “100 Best Companies to Work For”, the 20 th year they’ve made this list! Let’s go ahead and break down her quote from a leadership...

…Improve Your Argument! Much is written about conflict and how society continues to struggle with managing it in an open forum. I see this struggle first-hand with my own clients who continue to work on their effective communications skills, especially with those who disagree with them. One of the key skills of leadership is the ability to influence and persuade their teams to go where they have not yet gone before, knowing they have to change but cannot do it on the strength of their own motivations. The Leader’s ability to persuade, and manage through the potential resistance, is directly proportional to their ability to build an argument supporting why their followers should behave differently than they are currently. With the advent of technology infused communications tools, the ability to persuade should be easier. The ability to reach more people efficiently theoretically makes the process itself more efficient. However, if you...

…are the new Hard Skills.” Our conversation around the emerging importance of soft skills has, to this point, focused on their impact to the individual leader and in general terms of the impact to the organization which the leader leads. In this issue, we will directly address the importance of soft skills in the context of achieving sustainable organizational success using the Business Alignment Maturity Model © ( BAMM ) outlined in our “ The Missing Piece… ” series of books. As a quick refresher, BAMM is an organizational business model outlining the five stages of business alignment necessary to create sustainable success. Whether you are a small business leader/owner, a leader of a corporate business unit/team or a non-profit leader, your organization must align all its moving parts in order to achieve the desired results – over and over again! So let’s explore how soft skills factor into this sustainable...

…when Curiosity is stoked." As we continue to explore the soft skills required for effective 21 st Century Leadership, adaptability will always be near the top of the list. However, adaptability begins with the ability and openness to explore and experiment. Effective leaders need to be curious enough to think beyond their existing individual and c...

…but I can't comprehend it for you.” As we continue to explore the value of soft skills critical to being effective 21 st Century Leaders, our discussion turns to one of the most sought after, yet least available soft skills: Critical Thinking. While many definitions exist for critical thinking, they all rally around the concept of objective analysis and evaluation of an issue in order to form a judgment. In this world of short attention spans and social media driven opinions and assumptions, a leader’s ability to objectively analyze and evaluate the myriad of situations and decisions they face daily makes the title quote by former New York City Mayor Ed Koch all the more relevant! When we dig deeper into the construct of critical thinking, we find several key attitudes and skills necessary for 21 st Century Leaders to make the right decisions for the sustainable success of their organizations....