If You’re Not Listening...

listening How is your listening adding value to your leadership?
...Sit Down and Zip It..Because, quite frankly, you’re not adding anything new to the conversation! While I’ve always paid particular attention to leader’s listening skills, it appears that in the last six months we are being inundated with examples of those intent on change by talking over everyone else in the conversation. We’ve written about this idea of effective listening many times over the years and it seems appropriate that we do so again to reinforce the idea that leaders must listen to learn fully what is new about a given situation. If they are only interested in talking, then they are literally adding nothing new to the conversation by only repeating what they already know! What does it take, then, to zip it and listen when the first instinct is to keep talking? Based on our experience, there are three key knowledge elements to effectively listening in order to learn...
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Too much Diversity Training...

inclusiveleadership How are you developing your inclusive culture?
...not enough Inclusion DevelopmentI had the pleasure recently of delivering our updated Diversity and Inclusion workshop to an audience of Human Resource professionals. We approach diversity and inclusion as a leadership development process as opposed to a program event. Introducing this through the workshop we realized this approach was new to many of the participants. It’s been known for ages that leadership training, while important, does not change attitudes and behaviors in and by itself. Millions of dollars have been spent to develop organizational leaders only to see little or no return because it was merely training disguised as development.In a simple formula we use in our coaching practice, we discuss the moving parts of leadership development; Skills, Knowledge and Attitude. We define skill as what to do and how to do something relevant to the job. For leaders, skills (hard and soft skills) such as how to set and achieve...
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Changing your Habits...

Old-vs-New-Habits What is your process to develop new leadership attitudes and habits?
...of ThoughtIn recent months, largely driven by the massive information assault on our lives due to the pandemic, social unrest and politicizing nearly everything under the sun due to the upcoming election, we’ve focused our writing around critical thinking. We’ve challenged readers to ask themselves why they think the way they do and digging deeper into how they think versus what they think.We know our thinking is a function of our beliefs and values and that our attitudes reflect our habitual thinking. With that in mind, let’s explore the five key questions leaders need to ask themselves as they change the way they think and act to stay relevant as 21st Century Leaders. These questions stem from multiple research sources and are conveniently summarized in “Leadership, Enhancing the Lessons of Experience” by Richard Hughes, Robert Ginnett and Gordy Curphy.How does a leader know what attitudes and behaviors to change? ~ One...
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“Education is not the learning of facts...

Thinker-Auguste-Rodin What is your process to expand your leadership knowledge box?
...but the training of the mind to think.”When Albert Einstein said these words, the internet did not exist. The networks that did exist in the form of telegraph and telephone did not provide access to data and information as we have now. One could almost say we no longer need to learn facts because we have access to them instantly through any number of Google searches. More importantly, the second part of his quote still resonates today. We would suggest it has become harder to train the mind to think than it was even in Einstein’s day.Training the mind to think is what critical thinking is all about, especially for 21st Century Leaders. According to Drs. Richard Paul and Linda Elder, critical thinking is where the thinker improves the quality of their thinking based on how they think and the associated intellectual standards. As human beings, much of our thinking is biased,...
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“Why Do You Think That Way?”

healthy-attitude2 Why do you think that way and how will it change the future for the good?
Likely one of the greatest leadership challenges of a generation is playing out in real time. No matter where one turns, the one-two combination of the pandemic and social tension has, in our minds, proven what we’ve known for quite a long time. We have a growing gap in effective leadership in all corners of society. The challenge is further supported by a leadership development industry that has largely failed to deliver a return on investment off the billions of dollars spent annually around the globe.Managers at all levels are too comfortable with the logistically convenient leadership training sessions without bothering to include accountability for applying the new skills and behaviors to the organizational strategy. This creates a scenario of too much leadership content and not enough leadership context to be effective. It’s almost as if doing the same thing over and over will generate a different result!One of the key...
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...Not Enough Action

Picture1 What is your call to action?
If ever there is a time for leaders of all stripes to influence change, it is now. We are recovering from an extended pandemic that saw the economy tank and where politics and science clash with the people as pawns of both sides. We witnessed a heinous abuse of individual power and lack of humanity in the death of a person of color at the hands of unthinking police officers. And through it all, the rhetoric keeps piling up. Too many leaders are saying the obvious and not enough of the hard truths. We must change the narrative from:Too much Past, not enough Future ~ The financial world likes to qualify what they say by claiming past performance does not predict future returns. We hear much too much airtime on the past when what we need is a picture of the future. Without a clear destination, the leadership journey is a...
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“Value is measured in the total upside of a business relationship...

relationships What is the value of your business relationships and how do you know?
...not by how much was squeezed out of any one deal.”These last few months have been like no other in recent years. As I continue to work with leaders across the corporate, small and medium business and non-profit landscape, one reality has surfaced in glaring fashion, what is the real value the business provides to its stakeholders? This blog’s title quote from Mark Cuban, the well-known entrepreneur and businessperson, speaks volumes as business leaders have several months of “ground-truth” feedback based on the real value of their business relationships.There are three key relationships that rise to the surface as the most meaningful to achieving sustainable success for any business. They are the relationships with people, the relationships with the supply chain and the relationships with the broader community. While these relationships may overlap, for the purpose of this discussion, we will address each individually.Relationships with People ~ People have been impacted...
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“Are you a Problem-Solver...

problem-finding How are you as a leader problem-finding for your organization?
...or a Problem-Finder?”Like many leaders, in the early days of my career, I fancied myself as a problem-solver. My behavioral assessments reinforced it and, quite frankly, I was good at it. However, at the point where I began leading larger corporate teams, I realized being a problem-solver was not enough. And so began a journey to re-define myself as a problem-finder. As a leader, it was important to be able to see potential problems and issues before they impacted our organization and clients. At one point, a client actually asked me directly if I had some sort of crystal ball (I didn’t) because we developed a strong sense of seeing what others did not!It is why I ask organizational leaders of for-profit and non-profit organizations, business owners and emerging leaders, “Are you a problem-solver or a problem-finder?” Of course, since most are familiar with problem-solving, the first question I get back...
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"Social Continuity...

Social Continuity Who will you reach out to today to strengthen your social contract?
...with Physical Distancing”A term created out the current pandemic we hear every day is “Social Distancing”. While I understand the intent and purpose of the term, I believe it can also lead to unintended emotional isolation during these periods of lockdown and quarantine.A different perspective came to light yesterday during a conversation with my accountability coach. She got me thinking (as she usually does) about what we are really asking people to do is physical distancing while keeping our social contracts intact.Nearly everyone I speak with has made comments relating to the positivity they get from their own social conversations within their networks. It is apparent as well when they are feeling isolated and directionally out of sorts when the social continuity breaks down. If that is you, reach out. If you don't know who to call, contact me at This email address is being protected from spambots. You need JavaScript enabled to view it. and we’ll set up a call to get the conversation...
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"...the only thing we have to fear...

Effective-leadership How is your leadership helping your team manage fear and uncertainty?
...is fear itself..."Franklin Delano Roosevelt spoke these words at the beginning of his inaugural address on March 4, 1933. As I read through the entire inaugural address to understand its full context, it occurred to me he was speaking about Leadership, both his and that of the citizenry of that time. Fast-forward to today and we find the message of effective leadership in uncertain times remains resolute.What does it mean for leaders to remain resolute and effectively lead in a dynamic and fast changing business environment? In our ongoing work with clients, these are the main themes of focus for effective leadership.Lead with Attitude ~ Effective leaders inherently know that attitude leads behavior. What we think, we do. If leaders think of uncertainty as a crisis, then no matter how hard they try, a certain level of panic will ensue. Effective leaders know that how they show up matters and are...
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“The ultimate tragedy is not the oppression and cruelty by the bad people...

LV-Logo-v1-1024x386 How is your voice improving your effective leadership?
...but the silence over that by the good people.”I have written in this forum every month since we started RPC Leadership Associates, Inc. twelve years ago. The first post that year related directly to my military career titled, “Everyone looks like an effective leader...until the enemy shows up.” It was an expression used both in the military and in my business career to highlight the importance of effective leadership, of being an example to follow in any situation. As I reflect on more recent events, the words in the title by Martin Luther King resonated as the voices of effective leaders become more and more important in this dynamic business environment.What, then, does it mean for leaders to exercise their voice and how can they become comfortable with the associated risk? Based on my own experience, I believe there are three key foundational elements to finding one’s leadership voice.Integrity ~ effective...
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The Best Teacher…

try-fail-try-again-till-succeed
…is Your Last MistakeWhat is your attitude towards failure? We ask this question, or a variation of it, many times when coaching leaders at all levels of an organization. Interestingly enough, we get more absolute answers from front line managers and supervisors and more broadly defined answers from senior management. Said differently, our experience tells us we see less leeway for failure on the front lines to the point of wanting to be stressfully perfect to a different attitude towards failure where it is a means to learn and grow. I am not suggesting these experiences are scientifically representative, merely what our experiences are with the topic. The question is, why the difference at all?It’s amazing how frequently we hear about the lessons we learned from our mistakes along the pathway of life. Learning how to walk, riding a bike, driving a car and all the other things that people learn...
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Are you a Know-It-All...

Learning-Leader
...or a Learn-It-All?Earlier this year, we introduced what has turned into an ongoing discussion of one of the key skills of effective 21st Century Leaders. Critical Thinking, or the lack thereof, seems to routinely creep into the conversation because we constantly run into evidence it still needs to be reinforced in the leadership development conversation. While we’ve given examples in previous posts, one that continues to pop up goes something like:Me: What are you trying to achieve?Them: I don't want to do this and/or I don't like to do thatMe: OK, so what do you want to do?Them: I don't know.Of course, the real conversation goes much longer than the example above, but you get the idea. More thought on what they don;t want that what they do. Another different, but related, conversation goes something like:Me: I think this is the course of action we should take.Them: I disagree. I don't...
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“Without ambition, one starts nothing...

dontbesupset
...Without work, one finishes nothing.”In today’s dynamic business environment, it seems far too many leaders are struggling with getting started in a direction for their business, completing a strategic objective for their business or some combination of the two. Ralph Waldo Emerson’s quote in the title then ends with, “The prize will not be sent to you. You have to win it.” In the context of today’s business environment, how ambitious is the team you lead to move in a specific direction as a team? How hard is your team willing to work as a team to finish what they start and achieve the team’s desired results? Let’s explore both questions through the lens of leadership required to answer them effectively.However, before we get to ambition and work ethic, let’s first level-set on the use of the term “Team”. Unfortunately, team and teamwork are often used improperly to describe a group....
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Don’t Raise Your Voice…

Persuasion
…Improve Your Argument!Much is written about conflict and how society continues to struggle with managing it in an open forum. I see this struggle first-hand with my own clients who continue to work on their effective communications skills, especially with those who disagree with them. One of the key skills of leadership is the ability to influence and persuade their teams to go where they have not yet gone before, knowing they have to change but cannot do it on the strength of their own motivations. The Leader’s ability to persuade, and manage through the potential resistance, is directly proportional to their ability to build an argument supporting why their followers should behave differently than they are currently.With the advent of technology infused communications tools, the ability to persuade should be easier. The ability to reach more people efficiently theoretically makes the process itself more efficient. However, if you put a...
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“I can explain it to you…

critical
…but I can't comprehend it for you.” As we continue to explore the value of soft skills critical to being effective 21st Century Leaders, our discussion turns to one of the most sought after, yet least available soft skills: Critical Thinking. While many definitions exist for critical thinking, they all rally around the concept of objective analysis and evaluation of an issue in order to form a judgment. In this world of short attention spans and social media driven opinions and assumptions, a leader’s ability to objectively analyze and evaluate the myriad of situations and decisions they face daily makes the title quote by former New York City Mayor Ed Koch all the more relevant! When we dig deeper into the construct of critical thinking, we find several key attitudes and skills necessary for 21st Century Leaders to make the right decisions for the sustainable success of their organizations. From my...
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“The Secret to Success without Hard Work…

discipline-1080x550
…is still a Secret!” At the end of last month’s edition, I mentioned how we would explore the widening gap in our soft skills relative to what 21st Century Business requires. However, when I began to write my thoughts on the topic, I realized I had skipped a step in the process of enhancing and improving our soft skills. Being effective in any skill requires practice until the skill becomes a habit. It occurred to me I would be remiss by not addressing the biggest obstacle to changing habits first before continuing our thought process on soft skills. In this edition, we will discuss the obstacle most anyone looking to change to more productive habits encounters ~ self-discipline! As the title suggests, there is no secret to success without hard work. Because this journey involves work that does not come easy, it is fair to say our desire to achieve a...
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“Prospects are highly informed…

content_in_context-resized-6001
…but not necessarily accurately informed.” Happy New Year and welcome to our first edition under our updated branding!  We are excited about our new look and feel with the same professionalism and trust our stakeholders have come to expect over the first ten years in business! As the title quote from Leanne Hoagland-Smith suggests, our initial topic for 2019 addresses ability as leaders to make the right decisions based on how informed they are when they make key decisions for their teams/agencies/businesses. With the amount of information leaders have access to doubling at an alarming rate, it is no surprise the difficulty in being accurately informed to make the leadership decisions that keep the team, agency, or business growing. It’s been said people don’t typically disagree on the facts, rather people typically disagree on the interpretation of the facts.  As the pace of change increases, so too does the pressure to...
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We are great at Goal Setting.

BC_goal_setting_feature
We suck at Goal Achieving! Full disclosure, I am a goals geek! I’ve used goals most of my life beginning at age 12 when I set my first 2 significant goals. The first was to join the Boy Scouts and become an Eagle Scout which I did 2 years later. The second was to graduate from the United States Military Academy at West Point which I did 10 years later. To this day, goals continue to play a significant role in our ongoing success at RPC Leadership Associates, Inc.  As we reflect on our current goals in the season of Thanksgiving and create new personal and professional goals for the new year, let’s take a deeper look through the research of Edwin Locke and Gary Latham at the five ways goals have high motivational impact.Challenging Goals are more likely to lead to higher performance ~ We never really know what we...
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Making Leadership a Way of Life!

rpclogo
The title of this month’s conversation also happens to be the Vision for RPC Leadership Associates, Inc. As we celebrated our ten-year anniversary in September, it seems only appropriate to reflect on how our Vision has inspired and affirmed everything we achieved and what it has meant to our business these last 10 years.   To set the stage for how it all started, one of the prevailing issues I saw throughout my military and corporate career was just how few leaders there are in business, politics, religion, sports and any other category of work you want to add. Of course, by leadership I mean those who are leaders versus those who carry the title or just “do” leadership. And so, it has been a personal crusade to support those who strive to be leaders to their core, to the point they don't know any other way; it’s now a way...
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