“All I hear are excuses”

Reason-or-Excuse Is your team giving you reasons or excuses and how do you know?
As we continue to pull out of a year for the ages, effective leaders are closely monitoring the new methodologies and processes put in place to adapt to the new reality. As many are realizing, some on their team are adapting well to the new reality and others on the team not so much. As we work with these leaders across multiple industries, both for-profit and non-profit, we regularly hear them state some version of the title quote of this article. Our response is always the same:What’s the difference between a reason and an excuse?The most common response to this question is an extended silence followed by “I’m not really sure” or “I never really thought about it” or others to that effect. Aside from the fact that every leader must know the meaning of the words they use, in this case treating reasons as excuses or excuses as reasons, both...
Continue reading
  299 Hits
  0 Comments
299 Hits
0 Comments

"Trust is Earned...

Trust How does your team trust your leadership?
...When Actions Meet Words”Last month, we explored the leader-follower relationship through the lens of followership. In this edition, we explore another element of this critical business relationship and a topic that many leadership conversations struggle with. Intellectually, every leader, even the poor ones, can agree that trust and trustworthiness is important to effective leadership. Unfortunately, not all leaders, especially the poor ones, know what it takes to be viewed as trustworthy. Moreover, they fail to understand the consequences of not being trusted until the damage to their team is done. As the expression goes, “Losing trust is like crumpling a piece of paper. No matter how much you smooth it out, it is never the same.”One of the simplest ways to break down the key elements of trust and trustworthiness comes via the Trust Equation developed by Trusted Advisor. The equation states Trustworthiness is equal to Credibility plus Reliability plus Intimacy...
Continue reading
  329 Hits
  0 Comments
329 Hits
0 Comments

“We Get the Leaders...

Followership How does your team’s followership align with your leadership?
...We Choose to Follow”Earlier this month, I read the title quote in a post by Laurence Barrett from my LinkedIn network. His posts always get me thinking and this particular sentence got me thinking about an important topic that routinely gets little airtime yet is extremely important in the leadership development universe. When we ask leaders if they can truly be a leader if no one follows them, the obvious answer is no. Yet the topic of followership continues to lag in the leadership discussion.In the Leadership and Organizational Behavior class I teach in a local MBA program, we introduce the relationship between the leader, the followers, and the situation. One of the exercises we discuss is the idea of creating a course on followship and the key topics we would need to cover in such a course. After creating an exhaustive list of topics, I change the title from followership...
Continue reading
  394 Hits
  0 Comments
394 Hits
0 Comments

“Nothing is Stronger...

building-habits How are your habits supporting your team’s desired results?
...than a Habit.”Last month, we discussed the importance of relevant leadership skills, knowledge and attitudes through the lens of leading in a VUCA (Volatile, Uncertain, Complex, Ambiguous) business environment. We received a lot of great feedback from the network, especially as leaders look ahead at how they will effectively lead in a new year. However, my friend and fellow leadership colleague, Nicole DeFalco reminded me there is a fourth piece to the leadership development tool we call the KASH Box.The KASH Box is a leadership development tool most widely credited to David Herdlinger, an experienced leadership business coach, author and speaker who runs KASHBox Coaching with his business partner Joan Walsh. I had the distinct honor of having been individually coached by both David and Joan in the early days of RPC Leadership Associates Inc. and credit both for their role in our success in those early years.KASH is an acronym...
Continue reading
  534 Hits
  0 Comments
534 Hits
0 Comments

“Effective Leaders Operate in Understanding...

Attitude-Adjustment As a leader, how are you and your team going to achieve desired results?
...What Can Be Done.”Happy New Year!Over the last few weeks one of the more common comments comes from folks who apparently thought changing over to a new calendar year would suddenly make the challenges of the previous year somehow fade away. The reality, of course, is the issues leaders regularly tackle do not abide by our sense of time. They happen unannounced, they linger until resolved and reoccur if poorly resolved. This inspired the theme of this discussion with the title taken from a conversation between my friend Rick Kolster and Col. Allen West on Rick’s podcast, “The Bald Truth”.The title is a quote from Col. West during that discussion which got us thinking about what leaders need to focus on to understand what can be done, especially in a VUCA (Volatile, Uncertain, Complex, Ambiguous) business environment. In our experience, we can categorically look at three key areas that form the...
Continue reading
  591 Hits
  0 Comments
591 Hits
0 Comments

“What have we learned?”

Learn-and-lead As a leader, what have you learned?
As we close out the year for the ages, many are using the time to reflect on the recent past in order to set the stage for what is next. Our experience tells us that for most, this is a loosely defined informal process which tends to produce minimal, if any, change in attitudes and behaviors. For this reason, we focus our coaching with clients, as well as the theme of this post, on learning. By definition, learning results in modifying behaviors by experience. We focus on the issue of learning because without the observable modified behavior, we could argue actual learning does not occur.As early as this past summer, we began asking our clients what they had learned about themselves over the previous 3-4 months. The idea is centered on leaders making time to consciously capture their experiences to learn what changes to make in their businesses. In our experience...
Continue reading
  634 Hits
  4 Comments
634 Hits
4 Comments

Who are you...

Who-Am-I-2
...really? It has long been a tenet of effective leadership that it really begins with effective self-leadership. So much so that in our coaching practice, we maintain that if one cannot lead themselves, they do not have the right to lead others. While that may come across rather strong, we’ve seen it play out as advertised, both positively and negatively over the last several decades.Self-awareness is obviously key to effective self-leadership, yet it remains a challenge for far too many leaders. In a January 2018 article in Harvard Business Review titled, “What Self-Awareness Is (and How to Cultivate it)”, Tasha Eurich stated that their four-year research study estimated that only 10% to 15% of their over 5,000 study participants were actually self-aware.In some of our more recent posts, we discussed how the pandemic has been a bit of “truth serum” for leaders across the globe. No one has escaped the need...
Continue reading
  784 Hits
  0 Comments
784 Hits
0 Comments

Too much Diversity Training...

inclusiveleadership How are you developing your inclusive culture?
...not enough Inclusion DevelopmentI had the pleasure recently of delivering our updated Diversity and Inclusion workshop to an audience of Human Resource professionals. We approach diversity and inclusion as a leadership development process as opposed to a program event. Introducing this through the workshop we realized this approach was new to many of the participants. It’s been known for ages that leadership training, while important, does not change attitudes and behaviors in and by itself. Millions of dollars have been spent to develop organizational leaders only to see little or no return because it was merely training disguised as development.In a simple formula we use in our coaching practice, we discuss the moving parts of leadership development; Skills, Knowledge and Attitude. We define skill as what to do and how to do something relevant to the job. For leaders, skills (hard and soft skills) such as how to set and achieve...
Continue reading
  3541 Hits
  0 Comments
3541 Hits
0 Comments

“Don’t mistake activity...

progress-measuring-device-color-tachometer-speedometer-icon-performance-measurement-symbol-scale-arrow-colorful-infographic-177784451 What are your new leadership best practices?
...for achievement.”Just over 20 years ago, I wrote one of my many papers for my MBA on telecommuting. In it, I outlined my thoughts on how telecommuting would impact organizational leadership based on the world as we knew it then and with an eye towards the future. Given the societal lockdown due to the pandemic, I recently re-read what I wrote in late 1999 and was surprised at how the ideas still hold up as relevant in an era where we now refer to it as working from home, mobile workforce or anything but telecommuting!The pandemic added social distancing as a new term in our day-to-day vocabulary. While society practiced physical distancing, the greater challenge is maintaining the social proximity we wrote about several months ago. In our ongoing work with corporate leaders, non-profit leaders and business owners, several key points from a 20-year-old paper still resonate.How to Lead – We...
Continue reading
  2857 Hits
  0 Comments
2857 Hits
0 Comments

...Not Enough Action

Picture1 What is your call to action?
If ever there is a time for leaders of all stripes to influence change, it is now. We are recovering from an extended pandemic that saw the economy tank and where politics and science clash with the people as pawns of both sides. We witnessed a heinous abuse of individual power and lack of humanity in the death of a person of color at the hands of unthinking police officers. And through it all, the rhetoric keeps piling up. Too many leaders are saying the obvious and not enough of the hard truths. We must change the narrative from:Too much Past, not enough Future ~ The financial world likes to qualify what they say by claiming past performance does not predict future returns. We hear much too much airtime on the past when what we need is a picture of the future. Without a clear destination, the leadership journey is a...
Continue reading
  1210 Hits
  0 Comments
1210 Hits
0 Comments

“Value is measured in the total upside of a business relationship...

relationships What is the value of your business relationships and how do you know?
...not by how much was squeezed out of any one deal.”These last few months have been like no other in recent years. As I continue to work with leaders across the corporate, small and medium business and non-profit landscape, one reality has surfaced in glaring fashion, what is the real value the business provides to its stakeholders? This blog’s title quote from Mark Cuban, the well-known entrepreneur and businessperson, speaks volumes as business leaders have several months of “ground-truth” feedback based on the real value of their business relationships.There are three key relationships that rise to the surface as the most meaningful to achieving sustainable success for any business. They are the relationships with people, the relationships with the supply chain and the relationships with the broader community. While these relationships may overlap, for the purpose of this discussion, we will address each individually.Relationships with People ~ People have been impacted...
Continue reading
  1230 Hits
  0 Comments
1230 Hits
0 Comments

"...the only thing we have to fear...

Effective-leadership How is your leadership helping your team manage fear and uncertainty?
...is fear itself..."Franklin Delano Roosevelt spoke these words at the beginning of his inaugural address on March 4, 1933. As I read through the entire inaugural address to understand its full context, it occurred to me he was speaking about Leadership, both his and that of the citizenry of that time. Fast-forward to today and we find the message of effective leadership in uncertain times remains resolute.What does it mean for leaders to remain resolute and effectively lead in a dynamic and fast changing business environment? In our ongoing work with clients, these are the main themes of focus for effective leadership.Lead with Attitude ~ Effective leaders inherently know that attitude leads behavior. What we think, we do. If leaders think of uncertainty as a crisis, then no matter how hard they try, a certain level of panic will ensue. Effective leaders know that how they show up matters and are...
Continue reading
  1506 Hits
  0 Comments
1506 Hits
0 Comments

“The ultimate tragedy is not the oppression and cruelty by the bad people...

LV-Logo-v1-1024x386 How is your voice improving your effective leadership?
...but the silence over that by the good people.”I have written in this forum every month since we started RPC Leadership Associates, Inc. twelve years ago. The first post that year related directly to my military career titled, “Everyone looks like an effective leader...until the enemy shows up.” It was an expression used both in the military and in my business career to highlight the importance of effective leadership, of being an example to follow in any situation. As I reflect on more recent events, the words in the title by Martin Luther King resonated as the voices of effective leaders become more and more important in this dynamic business environment.What, then, does it mean for leaders to exercise their voice and how can they become comfortable with the associated risk? Based on my own experience, I believe there are three key foundational elements to finding one’s leadership voice.Integrity ~ effective...
Continue reading
  1672 Hits
  0 Comments
1672 Hits
0 Comments

If the flower does not bloom...

flowers-blooming
…fix the environment in which it grows, not the flower”What bloomed in your business this year? What didn’t? This is the time of year when many leaders are taking stock of their business to celebrate successes of the past business cycle. Possibly salary increases and bonuses for the deserving are part of the discussion along with stronger relationships for the upcoming year. It is also the time of year to understand the misses from what was planned twelve months prior. Reflecting on what assumptions changed or did not play out as planned and what was misinterpreted leading to less than desired results.As we go through these conversations and reflections, it might be easy to identify individuals and teams who contributed to both the successes and the misses. While rewarding the high contributing teams for their great work is a must, stopping there misses the bigger issue identified in the title with...
Continue reading
  2243 Hits
  0 Comments
2243 Hits
0 Comments

The Best Teacher…

try-fail-try-again-till-succeed
…is Your Last MistakeWhat is your attitude towards failure? We ask this question, or a variation of it, many times when coaching leaders at all levels of an organization. Interestingly enough, we get more absolute answers from front line managers and supervisors and more broadly defined answers from senior management. Said differently, our experience tells us we see less leeway for failure on the front lines to the point of wanting to be stressfully perfect to a different attitude towards failure where it is a means to learn and grow. I am not suggesting these experiences are scientifically representative, merely what our experiences are with the topic. The question is, why the difference at all?It’s amazing how frequently we hear about the lessons we learned from our mistakes along the pathway of life. Learning how to walk, riding a bike, driving a car and all the other things that people learn...
Continue reading
  1909 Hits
  0 Comments
1909 Hits
0 Comments

“Without ambition, one starts nothing...

dontbesupset
...Without work, one finishes nothing.”In today’s dynamic business environment, it seems far too many leaders are struggling with getting started in a direction for their business, completing a strategic objective for their business or some combination of the two. Ralph Waldo Emerson’s quote in the title then ends with, “The prize will not be sent to you. You have to win it.” In the context of today’s business environment, how ambitious is the team you lead to move in a specific direction as a team? How hard is your team willing to work as a team to finish what they start and achieve the team’s desired results? Let’s explore both questions through the lens of leadership required to answer them effectively.However, before we get to ambition and work ethic, let’s first level-set on the use of the term “Team”. Unfortunately, team and teamwork are often used improperly to describe a group....
Continue reading
  2898 Hits
  0 Comments
2898 Hits
0 Comments

Don’t Raise Your Voice…

Persuasion
…Improve Your Argument!Much is written about conflict and how society continues to struggle with managing it in an open forum. I see this struggle first-hand with my own clients who continue to work on their effective communications skills, especially with those who disagree with them. One of the key skills of leadership is the ability to influence and persuade their teams to go where they have not yet gone before, knowing they have to change but cannot do it on the strength of their own motivations. The Leader’s ability to persuade, and manage through the potential resistance, is directly proportional to their ability to build an argument supporting why their followers should behave differently than they are currently.With the advent of technology infused communications tools, the ability to persuade should be easier. The ability to reach more people efficiently theoretically makes the process itself more efficient. However, if you put a...
Continue reading
  7899 Hits
  0 Comments
7899 Hits
0 Comments

Soft Skills...

BAMM_20190626-150042_1
…are the new Hard Skills.”Our conversation around the emerging importance of soft skills has, to this point, focused on their impact to the individual leader and in general terms of the impact to the organization which the leader leads. In this issue, we will directly address the importance of soft skills in the context of achieving sustainable organizational success using the Business Alignment Maturity Model© (BAMM) outlined in our “The Missing Piece…” series of books.As a quick refresher, BAMM is an organizational business model outlining the five stages of business alignment necessary to create sustainable success. Whether you are a small business leader/owner, a leader of a corporate business unit/team or a non-profit leader, your organization must align all its moving parts in order to achieve the desired results – over and over again! So let’s explore how soft skills factor into this sustainable organizational success:Creating a Compelling Vision (Stage 1)...
Continue reading
  2220 Hits
  1 Comment
2220 Hits
1 Comment

“You can’t Motivate People…

happen
…You can only Create a Game Worth Playing” Motivation seems to be a recurring topic in many of the coaching conversations I have so it seems fitting to discuss in some detail as it is clearly still misunderstood by so many leaders and followers. And given the timing of March Madness and the upcoming Opening Day for baseball, it seemed only appropriate to use the quote from Michael Gerber to open the discussion of how leaders can create a “Game Worth Playing”! One of the biggest misconceptions around motivation is that it can be externally applied. What is externally applied are the conditions in which a person is motivated to apply the three elements of motivation: Direction, Intensity and Persistence. As these three elements are applied to one’s behavior, that person’s motivation can be inferred by how much they apply to each of the three. From my own experience, creating a...
Continue reading
  2037 Hits
  2 Comments
2037 Hits
2 Comments

“You never get a second chance…

WF_1216_onboarding_newsltr
…to make a good first impression.” As leaders, we have countless opportunities to make good first impressions no matter the industry, market or business model. This is especially true in today’s dynamic business world in and amongst all the clutter of so many “impressions” we come across on a daily basis where relationships ultimately carry the day. There is one facet of making a good first impression that I see organizations, large and small, for-profit and non-profit, public and private struggle with and that is creating and executing an effective onboarding process. I maintain there is very little else that says an organization cares about a person’s success in their new role than an effective onboarding process! My focus here is not to define the perfect onboarding process as that is going to be organization specific. My focus, instead, is to share some thoughts on effective onboarding at three different levels...
Continue reading
  2044 Hits
  0 Comments
2044 Hits
0 Comments