If You’re Not Listening...

listening How is your listening adding value to your leadership?
...Sit Down and Zip It..Because, quite frankly, you’re not adding anything new to the conversation! While I’ve always paid particular attention to leader’s listening skills, it appears that in the last six months we are being inundated with examples of those intent on change by talking over everyone else in the conversation. We’ve written about this idea of effective listening many times over the years and it seems appropriate that we do so again to reinforce the idea that leaders must listen to learn fully what is new about a given situation. If they are only interested in talking, then they are literally adding nothing new to the conversation by only repeating what they already know! What does it take, then, to zip it and listen when the first instinct is to keep talking? Based on our experience, there are three key knowledge elements to effectively listening in order to learn...
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I Listened

4251071698_0249329460 How is listening improving your leadership?
In the 1999 movie, “The 13th Warrior”, Antonio Banderas plays an Arab in the company of a band of Norsemen. There is a scene where all the Norsemen are talking in a language the audience cannot understand while the lone Arab sits intently. Eventually the entire conversation is in English meaning the Arab can now understand what they are saying. When he responds to an insult in their language, one of the Norsemen angrily questions, “Where did you learn our language?” He responds simply, “I listened!”Effective communications is the quintessential skill for effective leadership and listening is a crucial component to effective communications. Many leaders attend class after class on how to speak and present, while very few, if any, have been to an effective listening class! Listening has always been a key part of my own success as a leader and I will use those examples to highlight the value...
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“Don’t Make Excuses…

No-More-Excuses1
…Make Changes.”I came across this quote in a recent book I was reading called “Hacking Leadership” by Mike Myatt. It is mentioned in the context of hacking the status quo and it struck me how straightforward a statement it is yet so telling and powerful in its underlying message. It also got me thinking about how many leaders get derailed with excuses rather than making the changes necessary for their businesses. Just as troubling are the leaders who accept excuses from their teams when changes are not effectively executed.By most definitions, excuses are used to deflect accountability. They are typically not factual or logical and may be only remotely related to the actual issue (who hasn’t heard “my dog ate it”!). Excuses don’t exist in nature and are created by humans to rationalize their own accountability gaps. There is no greater environment for accountability to falter than during times of change....
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We are not Hard of Hearing...

Im-not-listening If “Listening is wanting to hear”, what are you wanting to hear?
...We are Hard of Listening!It’s true! Most of us hear everything around us. We hear the familiar noises of our day (traffic, radio, family etc.) and it reminds us of where we are and what we are doing. But are we truly listening to what we hear when it matters most and how do we know if we are or not?Jim Cathcart once said, “Listening is wanting to hear”. The implication in his words is listening is a choice, a choice to truly listen to what is being heard. When I conduct Leadership Communications workshops, the topic of listening is always part of the agenda. Listed below are five ways a leader can choose to become a more effective active listener.Take Time to Listen – It does take time to listen effectively as a discussion cut short due to distractions or interruptions will not yield its full implications. Taking time to listen...
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