“Trust is the glue of life.

PPT What will your operational narrative sound like for your business leading into the new business year?
It’s the most essential ingredient in effective communication.”As business leaders start looking at how this year will end and begin planning for the next year, the words of Stephen Covey in the title ring true as leaders develop their new operational plans. Operational planning is comprised of the four guiding elements of the business: People, Process, Technology and Compensation. In Chapters 4 and 5 of our most recent book, “Finding the Missing Piece: The Impact of Effective Communications on Sustainable Success”, we focus on the communications involved in operational planning and why it is critical to the effectiveness of an organization’s overall communication strategy.Drawing on the definition of business alignment as the process of matching the organization’s tactics to the available or readily acquirable resources to achieve its strategic objectives, we will focus on the available or readily available resources needed to achieve the strategic objectives. In leveraging operational communications, leaders...
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“Don’t mistake activity...

progress-measuring-device-color-tachometer-speedometer-icon-performance-measurement-symbol-scale-arrow-colorful-infographic-177784451 What are your new leadership best practices?
...for achievement.”Just over 20 years ago, I wrote one of my many papers for my MBA on telecommuting. In it, I outlined my thoughts on how telecommuting would impact organizational leadership based on the world as we knew it then and with an eye towards the future. Given the societal lockdown due to the pandemic, I recently re-read what I wrote in late 1999 and was surprised at how the ideas still hold up as relevant in an era where we now refer to it as working from home, mobile workforce or anything but telecommuting!The pandemic added social distancing as a new term in our day-to-day vocabulary. While society practiced physical distancing, the greater challenge is maintaining the social proximity we wrote about several months ago. In our ongoing work with corporate leaders, non-profit leaders and business owners, several key points from a 20-year-old paper still resonate.How to Lead – We...
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"Priority is...

Context-Matters How are you creating knowledge for your next key leadership decision?
…a Function of Context”It occurs to me as I reflect on the last few months there exists a glowing opportunity to improve our collective ability to make more effective business decisions. In the last few months, leaders have been bombarded with reams of data and information about the pandemic. In the last few months, leaders have also misinterpreted or misunderstood the difference between good information and total BS bringing the title quote from Stephen R. Covey to mind.If we agree that effective decision-making is a crucial soft skill (it is!) for leaders to have, then we have to also agree it is crucial to having the full understanding of how to do it well. In today’s fast paced, technology-infused world we live and work in, it is critical for leaders to cut through the noise and make effective knowledge-based decisions. In our experience, these guiding principles apply when making key business...
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“Are you trying to be Perfect…

Excellence-pave-way-to-growth How do you define your excellence as a leader?
…or Excellent?”I only ask because I seem to run across this question quite a bit lately, so it seems worthwhile to address it in a more widespread forum. The conversation usually begins with a discussion around how the leader is trying to accomplish a multitude of actions to advance her or his business. As the frustration becomes evident when not being able to accomplish it all, the obvious question of priorities takes center stage. Of course, when one prioritizes, it means something will not get done which brings us to the title question. Are you trying to be perfect or are you trying to be excellent?To highlight the question, I often tell the story of two campers whose campsite is approached by a bear. One camper takes off running in the opposite direction while the other camper calmly takes off his boots and starts putting on running shoes. Seeing this, the...
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Leadership is responsible for 94% of quality problems...

business-quality-control How are you gaining 94% improvement in your organization?
...so it is leadership's responsibility to help people work smarter, not harder.These words by W. Edwards Deming are a call to action for today’s leaders to help them focus on the right business goals to execute their business strategies. You may recall Deming as the statistician who made popular the Plan-Do-Check-Act Cycle and considered the father of modern quality control. It is also relevant we consider his thoughts as today’s leaders address the challenges of achieving their business strategies in an unstable economy, an uncertain regulatory environment and untapped globalization.Against this backdrop are elements of the alignment process that fall between Strategy and Goals in the Business Alignment Maturity Model. These layers often go unnoticed and unattended by leaders until it is far too late. The focus here is the Structure layer of the Business Alignment Maturity Model. The Structure layer prompts leaders to look at their People, Processes and Technology...
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