“No matter how thin the pancake...

...it always has two sides.”By the end of 2017, I will have given multiple versions of our popular “Generational Diversity in the Workplace” presentation to over a dozen different audiences. While each audience is unique, a common question usually arises along the lines of, “I fit the generational demographics, but I don’t think like my generation.” Each time, this question, and subsequent conversation, brings me back to the wisdom from my Aunt in the title as it frames for me the value of understanding psycho-graphics to be an effective leader in the today’s dynamic business environment.Psycho-graphics are quantitative methodologies based on people’s attitudes and values. Most of us are used to demographics that are the tried and true “labels” to help us organize what is going on around us. If all we focused on was demographics, the best we could hope to gain would be effective management. However, we don’t lead...
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“There is nothing so useless…

We-are-too-busy
…as doing efficiently what should not be done at all.”I spend a good bit of time in my practice working with businesses on their business planning and people development initiatives. A few of these clients have also invested their time in what is likely the least appreciated part of achieving sustainable success in business ~ process improvement! Peter Drucker’s quote above is a reminder to all business leaders, regardless of size of business, industry or profit status, that everything we do is a process and we should well be aware of whether we are doing the right things well versus just doing anything well.All successful organizations use the same basic processes regardless of whether they sell services, products or both. Their core processes are the ones that directly influence revenue acquisition and the supporting processes are those that have an indirect influence on revenue acquisition. These supporting processes included functions such...
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