“Experience is not what happens to you...

Learning What are you doing with your pandemic experience to be a more effective leader?
...it’s what you do with what happens to you”This quote by Aldous Huxley, the English author best known for his book, “Brave New World” speaks volumes about what leaders are asking themselves and their teams as the next phase of post-pandemic business starts to take hold. In previous posts, we’ve talked about the VUCA business environment and how leaders must adapt to the challenges it presents. The foundation for adapting is how leaders and their teams are learning from the events of last year and creating new experiences to support sustainable success.To help leaders better understand adaptability, it is helpful to look at the learning process through the lens of the Four Stages of Competence Model created by Noel Burch of Gordon Training International in the 1970s. He identified four stages of skill development providing leaders with a structure to identify and assess where they and their teams and companies are...
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“All I hear are excuses”

Reason-or-Excuse Is your team giving you reasons or excuses and how do you know?
As we continue to pull out of a year for the ages, effective leaders are closely monitoring the new methodologies and processes put in place to adapt to the new reality. As many are realizing, some on their team are adapting well to the new reality and others on the team not so much. As we work with these leaders across multiple industries, both for-profit and non-profit, we regularly hear them state some version of the title quote of this article. Our response is always the same:What’s the difference between a reason and an excuse?The most common response to this question is an extended silence followed by “I’m not really sure” or “I never really thought about it” or others to that effect. Aside from the fact that every leader must know the meaning of the words they use, in this case treating reasons as excuses or excuses as reasons, both...
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"Trust is Earned...

Trust How does your team trust your leadership?
...When Actions Meet Words”Last month, we explored the leader-follower relationship through the lens of followership. In this edition, we explore another element of this critical business relationship and a topic that many leadership conversations struggle with. Intellectually, every leader, even the poor ones, can agree that trust and trustworthiness is important to effective leadership. Unfortunately, not all leaders, especially the poor ones, know what it takes to be viewed as trustworthy. Moreover, they fail to understand the consequences of not being trusted until the damage to their team is done. As the expression goes, “Losing trust is like crumpling a piece of paper. No matter how much you smooth it out, it is never the same.”One of the simplest ways to break down the key elements of trust and trustworthiness comes via the Trust Equation developed by Trusted Advisor. The equation states Trustworthiness is equal to Credibility plus Reliability plus Intimacy...
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“We Get the Leaders...

Followership How does your team’s followership align with your leadership?
...We Choose to Follow”Earlier this month, I read the title quote in a post by Laurence Barrett from my LinkedIn network. His posts always get me thinking and this particular sentence got me thinking about an important topic that routinely gets little airtime yet is extremely important in the leadership development universe. When we ask leaders if they can truly be a leader if no one follows them, the obvious answer is no. Yet the topic of followership continues to lag in the leadership discussion.In the Leadership and Organizational Behavior class I teach in a local MBA program, we introduce the relationship between the leader, the followers, and the situation. One of the exercises we discuss is the idea of creating a course on followship and the key topics we would need to cover in such a course. After creating an exhaustive list of topics, I change the title from followership...
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“Nothing is Stronger...

building-habits How are your habits supporting your team’s desired results?
...than a Habit.”Last month, we discussed the importance of relevant leadership skills, knowledge and attitudes through the lens of leading in a VUCA (Volatile, Uncertain, Complex, Ambiguous) business environment. We received a lot of great feedback from the network, especially as leaders look ahead at how they will effectively lead in a new year. However, my friend and fellow leadership colleague, Nicole DeFalco reminded me there is a fourth piece to the leadership development tool we call the KASH Box.The KASH Box is a leadership development tool most widely credited to David Herdlinger, an experienced leadership business coach, author and speaker who runs KASHBox Coaching with his business partner Joan Walsh. I had the distinct honor of having been individually coached by both David and Joan in the early days of RPC Leadership Associates Inc. and credit both for their role in our success in those early years.KASH is an acronym...
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