…Improve Your Argument!Much is written about conflict and how society continues to struggle with managing it in an open forum. I see this struggle first-hand with my own clients who continue to work on their effective communications skills, especially with those who disagree with them. One of the key skills of leadership is the ability to influence and persuade their teams to go where they have not yet gone before, knowing they have to change but cannot do it on the strength of their own motivations. The Leader’s ability to persuade, and manage through the potential resistance, is directly proportional to their ability to build an argument supporting why their followers should behave differently than they are currently.With the advent of technology infused communications tools, the ability to persuade should be easier. The ability to reach more people efficiently theoretically makes the process itself more efficient. However, if you put a...

…are the new Hard Skills.”Our conversation around the emerging importance of soft skills has, to this point, focused on their impact to the individual leader and in general terms of the impact to the organization which the leader leads. In this issue, we will directly address the importance of soft skills in the context of achieving sustainable organizational success using the Business Alignment Maturity Model© (BAMM) outlined in our “The Missing Piece…” series of books.As a quick refresher, BAMM is an organizational business model outlining the five stages of business alignment necessary to create sustainable success. Whether you are a small business leader/owner, a leader of a corporate business unit/team or a non-profit leader, your organization must align all its moving parts in order to achieve the desired results – over and over again! So let’s explore how soft skills factor into this sustainable organizational success:Creating a Compelling Vision (Stage 1)...

…when Curiosity is stoked."As we continue to explore the soft skills required for effective 21st Century Leadership, adaptability will always be near the top of the list. However, adaptability begins with the ability and openness to explore and experiment. Effective leaders need to be curious enough to think beyond their existing individual and cul...

…but I can't comprehend it for you.” As we continue to explore the value of soft skills critical to being effective 21st Century Leaders, our discussion turns to one of the most sought after, yet least available soft skills: Critical Thinking. While many definitions exist for critical thinking, they all rally around the concept of objective analysis and evaluation of an issue in order to form a judgment. In this world of short attention spans and social media driven opinions and assumptions, a leader’s ability to objectively analyze and evaluate the myriad of situations and decisions they face daily makes the title quote by former New York City Mayor Ed Koch all the more relevant! When we dig deeper into the construct of critical thinking, we find several key attitudes and skills necessary for 21st Century Leaders to make the right decisions for the sustainable success of their organizations. From my...

…You can only Create a Game Worth Playing” Motivation seems to be a recurring topic in many of the coaching conversations I have so it seems fitting to discuss in some detail as it is clearly still misunderstood by so many leaders and followers. And given the timing of March Madness and the upcoming Opening Day for baseball, it seemed only appropriate to use the quote from Michael Gerber to open the discussion of how leaders can create a “Game Worth Playing”! One of the biggest misconceptions around motivation is that it can be externally applied. What is externally applied are the conditions in which a person is motivated to apply the three elements of motivation: Direction, Intensity and Persistence. As these three elements are applied to one’s behavior, that person’s motivation can be inferred by how much they apply to each of the three. From my own experience, creating a...