“Value is measured in the total upside of a business relationship...

relationships What is the value of your business relationships and how do you know?
...not by how much was squeezed out of any one deal.”These last few months have been like no other in recent years. As I continue to work with leaders across the corporate, small and medium business and non-profit landscape, one reality has surfaced in glaring fashion, what is the real value the business provides to its stakeholders? This blog’s title quote from Mark Cuban, the well-known entrepreneur and businessperson, speaks volumes as business leaders have several months of “ground-truth” feedback based on the real value of their business relationships.There are three key relationships that rise to the surface as the most meaningful to achieving sustainable success for any business. They are the relationships with people, the relationships with the supply chain and the relationships with the broader community. While these relationships may overlap, for the purpose of this discussion, we will address each individually.Relationships with People ~ People have been impacted...
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“Are you a Problem-Solver...

problem-finding How are you as a leader problem-finding for your organization?
...or a Problem-Finder?”Like many leaders, in the early days of my career, I fancied myself as a problem-solver. My behavioral assessments reinforced it and, quite frankly, I was good at it. However, at the point where I began leading larger corporate teams, I realized being a problem-solver was not enough. And so began a journey to re-define myself as a problem-finder. As a leader, it was important to be able to see potential problems and issues before they impacted our organization and clients. At one point, a client actually asked me directly if I had some sort of crystal ball (I didn’t) because we developed a strong sense of seeing what others did not!It is why I ask organizational leaders of for-profit and non-profit organizations, business owners and emerging leaders, “Are you a problem-solver or a problem-finder?” Of course, since most are familiar with problem-solving, the first question I get back...
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“It is not Balance you need...

process-adaptability How are you ensuring your core processes are adaptable?
...but Adaptability”One of the underlying benefits of this new reality is it provides a stress test for business continuity plans and the core processes that keep businesses moving forward. Based on what we are seeing, there is plenty of opportunity for process improvement as we now know what worked coming out of last year is likely not going to achieve desired results going forward!Process improvement has two major moving parts. The first key part is how well the processes are documented. This is crucial as it provides a common set of instructions for the entire team, business and/or agency to follow. It also provides a baseline for any adjustments necessary when the underlying business conditions change. The second key part is by what methodology does the team, business and/or agency keep these core processes evergreen? In other words, how is each core process objectively reviewed to ensure it is still relevant...
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"Social Continuity...

Social Continuity Who will you reach out to today to strengthen your social contract?
...with Physical Distancing”A term created out the current pandemic we hear every day is “Social Distancing”. While I understand the intent and purpose of the term, I believe it can also lead to unintended emotional isolation during these periods of lockdown and quarantine.A different perspective came to light yesterday during a conversation with my accountability coach. She got me thinking (as she usually does) about what we are really asking people to do is physical distancing while keeping our social contracts intact.Nearly everyone I speak with has made comments relating to the positivity they get from their own social conversations within their networks. It is apparent as well when they are feeling isolated and directionally out of sorts when the social continuity breaks down. If that is you, reach out. If you don't know who to call, contact me at This email address is being protected from spambots. You need JavaScript enabled to view it. and we’ll set up a call to get the conversation...
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"...the only thing we have to fear...

Effective-leadership How is your leadership helping your team manage fear and uncertainty?
...is fear itself..."Franklin Delano Roosevelt spoke these words at the beginning of his inaugural address on March 4, 1933. As I read through the entire inaugural address to understand its full context, it occurred to me he was speaking about Leadership, both his and that of the citizenry of that time. Fast-forward to today and we find the message of effective leadership in uncertain times remains resolute.What does it mean for leaders to remain resolute and effectively lead in a dynamic and fast changing business environment? In our ongoing work with clients, these are the main themes of focus for effective leadership.Lead with Attitude ~ Effective leaders inherently know that attitude leads behavior. What we think, we do. If leaders think of uncertainty as a crisis, then no matter how hard they try, a certain level of panic will ensue. Effective leaders know that how they show up matters and are...
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