...but Adaptability”One of the underlying benefits of this new reality is it provides a stress test for business continuity plans and the core processes that keep businesses moving forward. Based on what we are seeing, there is plenty of opportunity for process improvement as we now know what worked coming out of last year is likely not going to achieve desired results going forward!Process improvement has two major moving parts. The first key part is how well the processes are documented. This is crucial as it provides a common set of instructions for the entire team, business and/or agency to follow. It also provides a baseline for any adjustments necessary when the underlying business conditions change. The second key part is by what methodology does the team, business and/or agency keep these core processes evergreen? In other words, how is each core process objectively reviewed to ensure it is still relevant...
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