WHAT TO READ

Well Said!

I recently had the privilege of facilitating a workshop on using persuasion in the sales process to a group of fellow business coaches.  In many respects the idea of persuasion fits with this month’s book that highlights a variety of different and effective ways to persuade a decision maker, whether it be in the sales process or not.  “Well Said!” by Darlene Price includes many ideas on how to present, speak and otherwise carry yourself more effectively to convey your ideas. My favorite part of the book is the discussion around the concept of establishing your credibility.  The author speaks to the three Factors of Perception as keys to establishing true credibility with an audience or listener.  The Factors of Perception are: Visual Factor – How does the audience or listener see you in the manner in which you dress, the room, and your body language? Vocal/Verbal Factor – How does...
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It's My Company Too!

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It's My Company Too!

It was my distinct pleasure recently to meet one of the authors of this month’s book.  I was immediately taken by his business card in that his title is listed as Chief Culture Officer.  In fact, Tom Walter is one of the senior leaders of Tasty Catering and one of the co-authors of “It’s My Company Too!” along with Kenneth Thompson, Ramon Benedetto and Molly Meyer.The title comes from a story from Tasty Catering where a supervisor was berating an employee for a mistake they were making with multiple orders.  Another supervisor stepped in and reminded the first supervisor of “#2” which meant the second value of the organization was respect for people.  The CEO witnessed this and later thanked the second supervisor in private for what he did.  When offered a cash reward for exemplifying the values of the organization, the supervisor handed the money back and said “It’s my...
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Adaptability - The Art of Winning in an Age of Uncertainty

In the March 2013 leadership blog, we talk about relevance and the importance of staying relevant in a constantly changing business environment.  In keeping with that theme, this month’s book review offers some additional ideas on how to do just that.  Adaptability by Max McKeown offers a blueprint through a set of 17 Rules for successfully adapting in an age of uncertainty.  Of the 17 Rules, my favorite three are sequentially Rules, 5, 6 and 7 listed below. Rule 5 – Stability is a Dangerous Illusion – when stability is the end game, human nature is to seek solutions that achieve a level of stability, which may be, in and of itself, unachievable. Rule 6 – Stupid Survives until Smart Succeeds – be open to new paradigms and paths to success, but not just for the sake of newness and not at the expense of progress. Rule 7 – Learning Fast...
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The Accountable Leader

In this month’s blog, we talk about the level of accountability a leader has to “Put the right people in the right seats on the bus” as the oft-quoted line from Jim Collin’s book “Good to Great” professes.  I came across a book several years ago that lays out a game plan to do just that and then some.  “The Accountable Leader: Developing Effective Leadership Through Managerial Accountability” by Brian Dive spells out 10 Key Management Accountabilities every leader must have.  The first 2 of the 10 speak directly to this aspect of having the right people based on: Deciding who comes onto the team... Deciding who will work where, in which jobs and when.Being an acknowledged supporter of business alignment, the book also identifies 7 Elements of the Decision Making Accountability (DMA) Solution Set that helps leaders align their activities to optimize accountability.  The idea is these elements help determine...
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